Refund Policy
Last updated October 23, 2026. This is a plain-language policy written for a small service; it is not legal advice. Questions: [email protected]. See also Terms · Privacy · Refunds.
- First charge, 14 days: if you're not happy, email [email protected] within 14 days of your first subscription charge for a full refund of that charge.
- After that: we don't give pro-rated refunds for partial months or years by default. Cancel anytime and your plan stays active until the end of the period you paid for, then does not renew.
- Overage: overage charges ($0.10 per probe-hour) are for usage already delivered and are not refunded, except for errors on our side. You control the maximum with your overage cap.
- Agent prepaid credit: credit does not expire while your account is open, but it is non-refundable except where the law requires.
- Our mistakes: if a charge was wrong or the service failed because of us, we'll fix or refund it.
- Plan changes: upgrades are prorated by Stripe at the time of the change.
Refunds go back to the original payment method, usually within 5-10 business days. This policy doesn't limit any rights you have under consumer law.
Last updated October 23, 2026. This is a plain-language policy written for a small service; it is not legal advice. Questions: [email protected]. See also Terms · Privacy · Refunds.